Frequently Asked Questions

Absolutely! We can include a personalized gift message during the checkout process. Please let us know if you'd like to add a special touch to your gift order.

For guidance on using our products, refer to the instruction manual included in your package or contact our support team for personalized assistance.

To modify your order, please reach out to our customer support team at vitaelique@gmial.com or call us during business hours. If your order has shipped, changes won't be possible, and a new order would be required.

We offer free returns within 30 days of receipt. Please make sure you put items back in their original packaging before you send them back to us. The product must be unworn and unwashed, with hang tags attached, and accompanied by proof of purchase. All products are subject to inspection once we receive them.

We process orders as they come in. Delivery typically takes 3-10 business days, depending on the shipping option selected. You can track your order through the provided tracking number on the courier's website.

Use the tracking information to monitor your package's progress. If it's delayed or undelivered, contact us, and we'll assist you with the next steps.

While rare, defects can occur. If you've received a faulty product, take clear photos showing the defect and contact our support team for a possible replacement.

After your order is shipped, you will receive a confirmation email with a tracking number. Use this number to track your package on the courier's website.

We proudly offer international shipping options to most countries worldwide. Shipping fees and delivery times may vary based on your location.